I just read my 8-digit Verizon password reset temporary password to this 800 number. Half asleep, I had really thought it was Verizon trying to help me recover two iPhone XR’s ordered on my account.

I read them the numbers right underneath the text

Verizon Msg: For the security of your account, Verizon will never contact you for this code. Your My Verizon temporary password is dumbanddumber”

DOH!

But the funny thing is, Verizon seem to have a second filter that randomly asks for another field of personal information after someone uses the temporary password. So the entity trying to phish me called me five times in the next five minutes from a landline ‭(673)180-4668‬. I guess they were hoping I was still on the hook and may give them that second field of information.

To my credit, I realized in time and called Verizon to deactivate any changes for the next 24 hours while ignoring those 5 calls. It had seemed that they were successful to change my password, I could not log in. But I reset my password using the same mechanism. The down side is, I don’t know what they did to my account in the mean time. They could have downloaded statements containing detailed information about every call I made. They could have ordered two iPhone XR’s… Verizon claims nothing happened, but that’s likely just support line ass coverage. They don’t want to admit anything happened even if it did, at least not at a casual customer request.

Let’s see what happens…